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Please note that our e-mail support is based on ticket system: a unique number ID is assigned to every ticket and is sent to you by e-mail. You will also receive a ticket resolution e-mail as soon as we answer your support request. Inquire about the status of your ticket at by quoting your e-mail and a ticket number Enter your ticket details below. If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.

We are working on answering all of the e-mails as fast as we can, usually we answer within 24 hours on working days. E-mail support is provided in the English language, 6 am – 12 pm (GMT), Monday to Friday excluding public holidays. Note, email (use the form given above) can give us more time to research your problem and respond with a more detailed reply than we would be able to provide by telephone.